Terms & Conditions

If you continue to view the pages in this website you are agreeing to be bound by the terms and conditions listed on this page, which together with our privacy policy govern NutraPress (Australia) Pty Ltd relationship with you in relation to this website.

The term “NutraPress (Australia) Pty Ltd”, “us” or “we” refers to the owner of the website. The term “you” refers to all persons using https://relaxmaxkava.com

Terms and conditions of use
The content of this website is for your general information and use only. It is subject to change without notice.
You acknowledge that using any information or materials from this website is at your own risk and that we shall not be liable for that use. It remains your responsibility to ensure that all products, services and information used by you meet your specific requirements.
Reproduction of any content, design, layout, look, appearance or graphics contained in this website is prohibited.
From time to time we may vary the Terms and you must accept the Terms on each occasion you access the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
We reserve the right to cancel orders found to be fraudulent.
We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to inform you of the cancellation and refund any money you have paid us for that order, without incurring additional liabilities.

Ordering and Product Availability
NutraPress (Australia) Pty Ltd requires upfront payment for orders to be delivered. This includes items added to an order already placed. In the instance of non-payment, NutraPress (Australia) Pty Ltd reserves the right to refuse delivery of goods.
When you give us your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering water from us.
The delivery address supplied by you must be in Australia, in order to fulfil the order. If you would like us to ship the products internationally, please give us a call or send us an e-mail with the details.
We only ship in boxes containing 14 sachets. We cannot accept any orders for less than 14 sachets.
Products offered by us are displayed on our website may not be in ‘real time’. Any product may be withdrawn from offer without notice at our discretion.
If for some reason we are unable to fulfil your exact order, we will contact you and offer alternative products. They will be dispatched, if agreed with you.
If you are unhappy with our products, we offer a full money back guarantee. To receive the full money back guarantee, you must communicate with us within 30 days of the date of delivery of the water to you. We may require a return of the remaining quantity of water at your discretion.
Any complaints should be made to info@relaxmaxkava.com

Delivery and Shipping
NutraPress (Australia) Pty Ltd uses third party warehouse operators, carriers and other third parties contracted to dispatch your order.
Orders will be processed by the warehouse only after receiving the payment.
The warehouse will process the order for delivery within 3 days if the order is received by 2pm.
If the order is received after 2 pm, it will be processed for delivery within 4 days.
Shipping is free for all non-wholesale orders.
The minimum order quantity for Wholesalers is 4 boxes with a flat rate of $8.95 shipping.
If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at the delivery address specified in your order.
Our courier may require a proof of age identification check if they deem it reasonable at the time they are making the delivery to you or your authorised agent.
If your order is undeliverable we will contact you to arrange for re-delivery. We may charge you a fee for any re-deliveries.
Risk of damage, loss or deterioration to the product passes to you on delivery.
Title to the product remains with us until we receive the full price of the product from you in cleared funds.

 

Shipping Delivery Times by location*

Melbourne, Sydney, Adelaide  |  1-4 business days after dispatch
Brisbane, Canberra, Geelong, Newcastle  |   2-5 business days after dispatch
Perth, Hobart, Darwin  |   3-7 business days after dispatch
Non Metro – VIC, NSW, SA  |   3-7 business days after dispatch
Non Metro – WA, TAS, QLD  |  4-10 business days after dispatch
Far North WA, Far North QLD and NT  |  7-14 business days after dispatch
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.

Security, Privacy and Risk
For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
We take your privacy very seriously and will only pass your delivery details to 3rd parties when necessary to fulfil your order i.e. to warehouse operators, carriers and other third parties contracted to dispatch your order to you. Please read Our Privacy Policy on our website.
You must not upload any type of virus or computer malware onto the website and must ensure that your computer remains safe and does not infect our website whilst you are on the website.
We expressly disclaim all liability for your use of this website. Each time you access this website you acknowledge that your use of this website is at your sole risk and you are solely liable for any damage, loss or expense you incur from using the website.

Intellectual Property
All content displayed or comprising the website, including without limitation the images, brand names, trademarks, commentary, website layout and software are subject to intellectual property protection in Australia and internationally. You do not have permission to modify the content on this website, permit unauthorised users to access it (whether intentionally or otherwise) or transmit it to third parties. Any misuse of our intellectual property rights and/or our partners’ intellectual property rights will result in immediate termination of your account and you may be liable for damages.

Website Information
Information contained on our website is uploaded regularly. We cannot guarantee the information to be correct, current or complete as there are a number of factors which affect this information. We accept no responsibility or liability for any inaccuracies or typographical errors on our website.

Product warranty
We warrant that the product supplied by us is of merchantable quality when delivered to you. To the extent permitted by law we expressly disclaim all express, implied, statutory warranties, guarantees and representations. Our warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected product to you or a refund of the cost of the product, at our discretion.

Liability
You acknowledge that we are not liable to you under any circumstances for any loss, damage or expense (including indirect or consequential, loss of opportunity or profits) you may incur from using our website.

Indemnity
You agree to indemnify, defend and hold us, our employees, partners, suppliers, agents and contractors from and against all losses, proceedings, charges and costs (whether direct, indirect, special, exemplary or consequential) of every kind made against us due to your use, misuse or access to our website.

Force Majeure
We shall not be responsible to you if we are unable to deliver your order or if we are prevented from performing our obligations under these Terms due to circumstances beyond our reasonable control. We will notify you of any delays to your delivery. However, if we are prevented from performing our obligations beyond a reasonable time then we may, at our discretion, elect to cancel your order and provide a refund or credit to the value of the cancellation without further liability to you.

Notices to You
We may contact you via the contact details provided by you including your email address.

Entire Agreement
These Terms contain the entire agreement between you and us for the use of our website to purchase product. All and any other understandings, agreements and representations are hereby expressly excluded.

Applicable law
These Terms are governed by the laws of New South Wales, Australia and the parties submit to the jurisdiction of the courts of New South Wales.